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Shipping & Returns

Turnaround

All orders are shipped within 24 hours of being received Monday - Friday 8 am to 5 pm.

 

Carriers

Royal Mail first class delivery.

 

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Returns Policy

We want you to be completely satisfied with your purchases.. Please advise us if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur.

Items are described and photographed as accurately as possible. . If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging within 14 days of the date of receipt and we will refund your money or send you a replacement.

Please note we are only able to accept items that have not been worn, altered or used. In the interest of hygiene earrings cannot be returned unless they are faulty. We can only replace identical products, so if you wish to order additional items it will be treated as a new order.

If the product is damaged in any way or has become broken in transit please email us at enquiries@naturallycrafted.co.uk.

Nothing in this Returns Policy affects your statutory rights. Please notify us of any breakages, and we will send a replacement. Unwanted items may be returned in their original packaging, in perfect saleable condition, for a full refund. We regret that postage costs cannot be refunded unless goods are being returned due to an error on our part. This applies to both outbound and return postage.

  1. All prices are in pounds sterling.
  2. Most products shown are handmade and are liable to vary from the photograph. Each item is different and variations should be seen as an asset.
  3. All goods are checked before despatch. In the unlikely event of faulty or damaged goods being received please notify us within 7 days to arrange return.
  4. If you are unsatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are in their original packaging and in the case of clothing, unworn.
  5. When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non receipt of items.
  6. You have the right to cancel your order within 7 days of receipt, providing you inform us of your cancellation within those 7 days. If you choose to do so, you are responsible for the postage incurred in returning your order.

We use Paypal Acirc;copy; as our money handling agent for goods purchased on the website. We always issue refunds via the original method of payment. Please be aware that though we will issue refund on the day that goods are returned to us, Paypal Acirc;© refunds transactions can on occasion take up to 30 days to be completed.

© 2015 Naturally Crafted. All Rights Reserved.