Naturally Crafted Returns & Exchanges

At Naturally Crafted, we take great pride in the quality and artistry of our pieces. Because many are handmade or sourced from natural materials, slight variations in colour, texture, and finish are part of their unique character, not a fault.

If your order isn't quite what you expected, we're here to help.

1. Return Windows

  • Standard pieces: 14 days from the date of delivery to initiate a return.

  • Defective or damaged pieces: Please notify us within 48 hours of delivery, with photos of the damage and, if the item was damaged in transit, the packaging it arrived in. As most of our pieces are one-off, we're unable to offer a like-for-like replacement. Once we've confirmed the issue, we'll ask you to return the piece to us (see Section 3 — we'll cover the return postage in this case) and we'll then arrange a full refund, including your original postage costs. If you'd prefer, we can suggest a similar piece if one is available.

2. Eligibility
To qualify for a refund, the piece must be:

  • In its original, unused condition

  • Returned in its original packaging

  • Not marked "Final Sale" or "Clearance"

Custom orders: Because custom-made or personalised pieces are crafted specifically for you, we can't accept returns or exchanges on these unless they arrive damaged.

3. How to Return a Piece

  1. Email matt@naturallycrafted.co.uk with your order number and the reason for return.

  2. Once approved, we'll send you the return address.

  3. Unless the return is due to a defect or our error, you're responsible for return shipping. We recommend a trackable service.

4. Refunds
Once we receive and inspect your return, we'll email you. If approved, your refund goes to your original payment method within 5–7 business days.

5. Exchanges
As many of our pieces are one-off, we can't guarantee a replacement will be available. If you'd like to try exchanging a piece, get in touch and we'll let you know if a suitable alternative is in stock. Postage both ways — returning the original and sending out the replacement — is the customer's responsibility.